There are several steps to take before integrating robotic automation in a facility. (We have an eBook that explains all those steps for you!) However, once you’re finished with the evaluations, the vetting, the approval process, and the contract is signed … what happens from this point to ensure a successful integration?
Vecna delivers a seamless, step-by-step deployment process to ensure quick, easy, and secure integration. Two teams take the torch and pave the way to success: the deployment team led by Scott Brown and the Beacon remote assistance team led by Jake Byrne. The deployment team comes to the facility to support onsite installation and training of the new technology, and the Beacon team optimizes the robot’s behavior remotely to match the exact environment it’s in. Together they work with the customer and the workforce to test the robot in various challenging situations, fine-tuning the performance of its advanced navigation for that facility.
“Vecna is highly dedicated to customer experience and success, and our team’s dedication doesn’t go unnoticed as they spend anywhere from a couple days for simple integrations to weeks for complex, custom ones for large customers,” Scott says.
Tuggers are driven by the most advanced navigation in the industry and are integrated into a facility with a well-supported plug-and-play process. After purchasing a Tugger, the customer is ready to welcome the deployment team to take the next steps.
Tuggers employ machine learning, which means they are able to overcome and learn from situations that were unforeseen at the time of development, or that may be unique to the facility it works in. To reduce the amount of times a robot needs assistance from the workforce in operations, Vecna offers a remote call center for the robots to send a beacon when it faces an unexpected situation. This allows the workforce to continue working on their tasks at optimum levels without being distracted.
During installation, the Beacon team monitors the sensors on the robot to ensure all the situations the deployment team is inducing are well-identified and reacted to. Jake takes pride in his team saying “We operate 24/7 to support our customers 24/7, and every member of the Beacon team proactively optimizes the neural network that makes machine learning on the Tugger such a competitive advantage for us.”
To learn more about the capabilities and specifications of the Tugger, visit this page.