Introduction to Robots as a Service

Deploy your fleet fast for a single, low annual fee and rapidly scale up to meet the growing automation needs of your warehouse operations.

Isometric illustration of 12 robots on a dark background

What is Robots as a Service?

Vecna Robots as a Service (RaaS) is a fast, hassle-free way to deploy robots within any facility. Much like Software as a Service (SaaS) pricing, RaaS rolls all costs into a single, low annual fee that includes implementation and maintenance—making your robotics solutions an annual operating expense so you can upgrade or increase your fleet as your needs evolve. The financial flexibility and speed of RaaS allow you to realize the throughput benefits (and ROI) of your automation solution much faster with Vecna.

An image of a man pulling a pallet jack overlaid on an image of a forklifts in a warehouse

How does a RaaS model work?

Our RaaS model is material handling automation simplified. There are no hidden costs, huge upfront capital expenditures, or lengthy deployment. Our proven implementation roadmap takes you from “no bot to robot” in five simple steps:

We assess your pain points and identify the best solutions for your workflows. Then we create and simulate solutions that will meet your automation needs and show the quickest value. Once we’ve aligned on success criteria, it’s time for deployment: we install your fleet, onboard your staff and bring customer success onside to ensure long-term success. Next, we ramp up to full production and provide ongoing maintenance and support to keep your fleet running at 99.9% uptime. Then we rinse and repeat to scale your solution across the organization.

tech you need when you need it

The RaaS Model

Vecna Robotics’ RaaS model allows our technology to scale with the evolving needs of your business. Under a traditional purchasing model, there are budgeting and approval delays, you’re stuck with old equipment that may have low utility at times, and additional equipment and maintenance costs will accrue over time.

Our RaaS model allows you to be much more responsive to actual equipment needs, scale up fast without lengthy budget approvals and swap old equipment out for new at the end of their term. And with RaaS, there is no need to worry about future maintenance costs because they are all included in the low annual fee.

Robots as a service vs CapEx graphic

Benefits of RaaS for Businesses

The RaaS service model is really about scale: the more robots you deploy and the more workflows you automate, the more you’ll save. And with Vecna AMR technology, long deployments, delays, and adoption cycles don’t cut into your ROI because they aren’t a factor.

Our RaaS subscription model helps companies respond quickly to equipment needs to operate at peak efficiency. You can scale up fast and iterate based on your warehouse’s evolution. Our robots’ continuous learning is key to their high-value scalability, maximizing your investment by improving the solution over time.


year to positive ROI


per robot (or less!)

illustration of robots loading and unloading pallets

What is included in RaaS

Software subscription

An annual flat-rate cost covers cloud-based software and free upgrades.


Any one of our industry-leading autonomous mobile robots are included in the annual fee.

Training and support

Access to a role-based training program for everyone from executives to associates, plus our 24/7 US-based support team.


All vehicle maintenance is included and under warranty.

Customer success

All customers are supported by a dedicated customer success team.

24/7 Command Center

Pivotal™ Command Center monitors your facility 24/7 and is ready to intervene remotely as required.

Flexible terms

3- and 5-year terms with the option to extend.


Scale your fleet by expanding your existing RaaS agreement.

The top 5 questions to ask when considering RaaS

  1. Does your company provide remote monitoring for the production solution? If yes, what security considerations and certifications do you have?
  2. What is the method for measuring the throughput of the RaaS solution, and what are the billing procedures for this service? Can I view my consumption report daily, and is there a minimum monthly/quarterly usage fee?
  3. It it possible to add to the number of robots. deployed in my facility during the contract term?
  4. Are there any initial fees for integrating the solution into my facility?
  5. Can I personalize the payload of the autonomous mobile robot to meet my specific requirements?
QuestionsRaaS 2

Frequently asked questions

What are the benefits of Vecna’s RaaS for businesses?

Vecna’s RaaS offers several advantages, including: designed for operational expenditure (OPEX) budgets for reduced upfront costs/capital expenditures (Capex), transparent TCO, rapid scaling, and faster approvals; mission alignment and adoption support through contractual SLAs, ongoing maintenance services, 24/7/365 remote PCC monitoring and support, and dedicated customer success teams; and access to the latest robotics technology through our Shared Autonomy platform and OTA software updates for operating at peak performance.

Can the RaaS model be customized to meet specific warehouse needs?

Yes, Vecna works closely with businesses to understand their unique warehouse workflows and automation requirements. The RaaS model allows for customized solutions to optimize efficiency and productivity.

Does Vecna provide training and support for RaaS customers?

Yes, Vecna provides role-based training programs catering to all levels of staff, ranging from executives to associates. This encompasses change management and adoption assistance through customer success teams. Furthermore, RaaS customers gain access to 24/7 US-based support, ensuring swift resolution of any issues or concerns.

Can businesses extend the RaaS agreement or adjust the fleet size based on changing needs?

Yes, Vecna offers flexible terms with 3- and 5-year options, allowing businesses to extend the RaaS agreement as needed. Furthermore, the fleet size can be quickly and seamlessly scaled up to accommodate evolving warehouse requirements.

What are the cost reductions and ROI benefits of using Vecna Robotics’ RaaS?

Companies can achieve up to a 45% cost reduction compared to manual operations and experience a 2x faster return on investment (ROI) when compared to traditional Automated Guided Vehicles (AGVs).

How can businesses integrate Robots as a Service (RaaS) into their existing warehouse operations?

Vecna has a well-defined customer journey that starts with understanding individual warehouse workflows and automation requirements. We remain engaged throughout deployment, onboarding, and continuous adoption via our PCC and customer success teams. Central to this journey is the RaaS model, which fosters a shared mission between Vecna and the customer. This collaboration is pivotal for designing, implementing, and maintaining a personalized solution, while continuously enhancing it.

What other features are included in Vecna’s RaaS offering?

Along with the robots and their software, the RaaS model includes ongoing maintenance, access to a dedicated customer success team, continuous learning capabilities, and 24/7 monitoring through the Pivotal™ Command Center, ensuring optimal robot performance and support.

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